Emergency Assistance Plus
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Member Center

If you have a question about your ID Resolve membership, or you’re in need of other support, we’ve got you covered.

Frequently Asked Questions

We’ve got answers to your most important questions.

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Be prepared to invest hours on top of hours in phone calls. Follow up letters to document your calls. Monitoring accounts. Talking to banks, loan companies, credit card companies, the Social Security Administration, and credit bureaus. Maybe even filing reports with the police. Or … you could avoid all those headaches by putting ID Resolve on your case. They know who to call. What paperwork to file. And exactly what is needed to stop identity thieves in their tracks. And they’ll keep you informed with regular updates all along the way.

Older adults tend to be more trusting, and less familiar with common scams – making them a more frequent victim of identity theft. Seniors account for 35% of all fraud complaints each year*. *FTC, 2017

Absolutely. Once they have information like your Social Security number, they can begin creating documents like false driver’s licenses that can help them open accounts or apply for loans in your name.

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ID Resolve 360 Monitoring Portal

With the growing threat of identity fraud, it’s important to make sure that your credit is closely watched. ID Resolve 360 makes this monitoring effort easier than ever.

  • Through the ID Resolve 360 monitoring portal, we will monitor high-risk transactions, exposed sensitive personal information, credentials and your credit.
  • If suspicious activities are detected, you can opt-in to receive alerts via email and/or SMS text messages so that you can take immediate action to minimize damage.
  • When you log into the ID Resolve 360 monitoring portal, you can view alert details, close out any unwarranted alerts, or flag the ones that need immediate attention.
  • If suspicious activity occurs, our award-winning Resolution Specialists are standing by 24/7 to step in and help resolve the situation.