Protect Your Money
Protect Your Time
Protect Your Financial Reputation
Protect Your Money …
And Your Financial Reputation
Think about the nightmare of falling victim to one of the fastest-growing crimes in America:
- Who should you call first if an identity thief wiped out your life savings?
- Is your money just gone?
- How can you block thieves from stealing your identity?
- Is there a way to detect past identity thefts?
- Can you get alerts if an identity thief is targeting you?
- What if someone runs up big bills in your name? Do you have to pay them?
- How do you make it all stop?
Losing your money to an identity thief is bad enough. But watching the good credit you’ve built over years of hard work can be devastating. Then, there’s the work you’d need to do to fight it all on your own.
ID Resolve eliminates those worries. It helps get your money back. It helps repair your credit and clean up the mess left behind.
And most important … it helps make sure it doesn't happen again.
With one call, the experts at ID Resolve will be on your case … helping to take back control of your money and lock in your peace of mind after identity thieves strike.
ID Resolve includes:
Protect Your Money
Creditor Notification and Dispute Services
As soon as you let ID Resolve know about a potential identity theft, our team of resolution specialists will work to get to the bottom of your case … including filing disputes for fraudulent charges made against your accounts.
ID Resolve also helps protect your money by working with you to place a credit freeze on your record(s) with the credit reporting agencies. This stops identity thieves from opening new accounts in your name.
Credit Bureau Fraud Alert
ID Resolve also takes steps to let other financial institutions know you’ve become a victim of identity theft by notifying all three credit bureaus of the situation and assisting with placing a fraud alert on your record(s).
Up to $500 Emergency Cash Advance
What if you’re traveling more than 100 miles from home and learn you’ve fallen victim to identity theft? ID Resolve will extend up to $500 in an emergency cash advance against your valid credit card account. Plus, we can help with emergency travel arrangements such as plane tickets, hotel rooms and rental cars.
Protect Your Time
Ongoing Dispute Follow Up
Staying on top of fraudulent charges can be critical in cases of identity theft. So, our team keeps following up to make sure everything’s being handled appropriately … keeping you up to speed at the same time with regular status reports.
Notification of Police/Legal Authorities
Cases of identity theft can also become legal matters. But ID Resolve helps you save time by working directly with local police and other authorities as needed to report fraudulent activity to creditors.
Medical Identity Theft Assistance
Imagine the confusion – and danger to your own health – if someone steals your insurance information and attempts to use it for their own care. ID Resolve can help make things right by working with doctors, hospitals and your insurance company to make sure your medical records are corrected with YOUR own information and to get fraudulent insurance claims removed from your account.
Lost Wallet Assistance
ID Resolve helps minimize the headaches of losing your wallet by helping you cancel or replace valuable items like credit and debit cards, your driver’s license, your Social Security card, and even your passport.
Protect Your Financial Reputation
Pre-Approved Credit Card Opt Outs
If you’re concerned someone else may use pre-approved credit card offers to open an account in your name, ID Resolve can help you opt out of those offers.
Identity Theft Prevention Tips
ID Resolve gives you 24/7 access to our experts for answers to any questions you may have on safeguarding your identities and for tips on protecting your personal information.
At A Glance
2 Levels Of Protection:
You Choose The Option That Works Best For You
ID Resolve helps you stop identity thieves in their tracks when they target your good name. Rest assured that our team of resolution specialists will immediately spring into action at the first sign that your identity has been stolen. Here’s how ID Resolve works
ID Resolve 360 delivers a comprehensive level of protection … actively monitoring your identity to help identify early signs of theft and then stepping in to protect your money and your financial reputation if you fall victim to identity thieves. See what you get with ID Resolve 360
|Ongoing Identity and Credit Monitoring||X|
|FREE Digital Security Software (to help protect against keylogging, phishing and ransomware)||X|
|ScamAssist® Research Service||X|
|Fraud Alert Placement||X|
|IDRiskIQ (and additional tools to help educate you on ways to lower your risk of identity theft)||X|
|Opt-Out Services (removed you from pre-approved credit mailings and marketing phone calls)||X|
|Detect Pre-Existing Conditions (look back to search for unknown identity theft incidents)||X|
|Email Health Check to help you make sure your email address remains secure||X|
|Monthly Credit Refresh (so you can keep tabs on your credit score)||X|
|Instant alerts via easy-to-use dashboard highlight suspicious activity to help you stop identity thieves before they can do as much damage||X|
|U.S.-based resolution experts help you resolve cases of identity theft|
|Assistance notifying credit bureaus and creditors if your identity is stolen|
|Notification to Police and Legal Authorities if accounts have been opened in your name or your identity has been stolen|
|Assistance with placing a credit freeze to prevent new accounts from being opened in your name|
|Help canceling/re-issuing debit or credit cards, driver’s license, Social Security card or a passport if your wallet is stolen or lost|
|Medical Identity Theft Assistance|
|$500 emergency cash advance if you fall victim to identity theft while you’re away from home|
|Identity theft insurance helps reimburse expenses of fighting identity theft||X|
If you've seen "identity theft protection" advertised on TV or online, you probably know that prices for those plans can come in at $350 a year or more.
But that's not the case with ID Resolve or ID Resolve 360.
ID Resolve 360 Portal
With the growing threat of identity fraud, it’s important to make sure that your credit is closely watched. ID Resolve 360 makes this monitoring effort easier than ever. Through the ID Resolve 360 monitoring portal, we will monitor high-risk transactions, exposed sensitive personal information, credentials and your credit.
If suspicious activities are detected, you can opt-in to receive alerts via email and/or SMS text messages so that you can take immediate action to minimize damage. When you log into the ID Resolve 360 monitoring portal, you can view alert details, close out any unwarranted alerts, or flag the ones that need immediate attention.
If suspicious activity occurs, our award-winning Resolution Specialists are standing by 24/7 to step in and help resolve the situation.
1. Is identity theft a problem I should worry about?
YES! It’s one of the fastest growing crimes in America. In 2021 alone, 42 million Americans were victims of identity fraud and identity thieves stole $52 BILLION*. There is a new victim every two seconds - and ID Resolve is here to help make sure you're not one of them.
Plus, when it’s YOUR money and YOUR good credit record being stolen, identity theft suddenly becomes a legal and financial nightmare.
*2022 Identity Fraud Study, Javelin Research & Strategy
2. Who is the most at risk of identity theft?
Identity thieves target people of all backgrounds, ethnicities, incomes, and locations, but there are three groups who have experienced higher incidences of identity theft and fraud in recent years.
Millennials are more likely to share personal information, such as contact information via social media - which identity thieves target.
Seniors make up 35% of all cases of identity theft. As you get older, the ramifications can be exponentially worse, since you simply may not have enough time to rebuild your financial security.
Children have clear credit reports, which are highly valuable to criminals who can fraudulently use their data unnoticed for years.
3. Why should I chose ID Resolve for identity monitoring and resolution?
Our U.S. based Resolution Team has almost 60 years of experience helping people in their time of need. We're a 16-time Stevie® Award winner for Excellence in Customer Service, and it's our focus on providing you with best possible service - from our easy-to-use monitoring portal to our experienced resolution specialists - that make us stand apart from other providers.
4. How does ID Resolve 360 work?
ID Resolve 360 is powered by our easy-to-use monitoring portal which puts control in your hands.
Through the portal, we provide high risk transaction monitoring, internet surveillance, compromised credential monitoring and a robust selection of alerts to help reduce fraud and minimize damage.
With ID Resolve 360, you'll minimize your risks of identity theft by leveraging technology that looks in places you can't for suspicious use of your personal data. And if you become a victim, our certified Resolution Specialists help save you time, money and hassle.
5. Can identity thieves really take out loans in my name?
Absolutely. Once they have information like your Social Security number, they can begin creating documents like false driver’s licenses that can help them open accounts or apply for loans in your name.
6. I’m really careful when I use credit cards online and in stores. Shouldn’t my identity be safe?
Credit card fraud is one of the most common types of fraud. In fact, new account credit card fraud tops the FTC’s list of identity theft reports*. It increased by 88% between 2018 and 2019 alone! As identity theft and fraud continue to persist, so does the need to take action to minimize the risk of victimization and resulting damage. With ID Resolve 360, you will have 360º protection, helping to defend against potential threats. Our proprietary technology and certified professionals offer full-service and hands-on assistance in the event of an incident.
*FTC Consumer Sentinel Network, 2019 Data Book
7. How hard is it to clean up after an identity thief strikes?
Be prepared to invest hours on top of hours in phone calls. Follow up letters to document your calls. Monitoring accounts. Talking to banks, loan companies, credit card companies, the Social Security Administration, and credit bureaus. Maybe even filing reports with the police.
Or … you could avoid all those headaches by putting ID Resolve on your case. They know who to call. What paperwork to file. And exactly what is needed to stop identity thieves in their tracks. And they’ll keep you informed with regular updates all along the way.
8. How do I know that my information in the ID Resolve 360 portal is secure?
When you add sensitive personal information in the Monitoring Portal for monitoring, your data is never stored and is never transmitted in an unencrypted form. When you add your information, we generate a random string of text (a unique ID, also called hashing) to represent the data. A unique ID cannot be reversed or “decrypted”, keeping your information secure. We also utilize biometric multifactor authentication at login, which provides multiple layers of security and enhanced protection.
Multifactor authentication helps reduce online identity theft and fraud, since your password alone is no longer sufficient to grant full access to your account. Multifactor authentication allows you to access your account after presenting two or more credentials.
Real Stories Carousel
Identity theft is one of the fastest-growing crimes in America. But it doesn’t just happen to “other people.”
Here are just a few real-life cases to consider.
Identity Thieves Target Tax Returns
Andrew J.* was shocked when his accountant notified him that someone had already filed fraudulent state and federal tax returns in his name.
While his accountant had notified the IRS of the situation, Andrew was justifiably concerned that his other accounts may be in danger.
Andrew contacted ID Resolve who quickly moved into action:
Bank Flags Account Fraud
Brenda S.* had to sit down when her bank called her. They said that someone had been making withdrawals from her account … but they had just determined that person was NOT her.
Although they were able to put the money back in her account, they had no guarantees that the identity thief wasn’t targeting her in other ways.
Brenda didn’t know where to turn. So she called ID Resolve. Her resolution specialist knew Brenda couldn’t just let this rest:
ID Resolve is brought to you by Worldwide Rescue & Security, who has protected millions of customers in the event of a medical emergency or security situation. Our mission includes ensuring that ID Resolve members receive the best possible care in their time of need, so we’ve partnered with Iris® Powered by Generali (Iris) to support the ID Resolve identity protection services. Iris is a pioneer in identity theft resolution, helping Americans stop identity thieves in their tracks for almost 20 years.
ID Resolve 360 provides proactive monitoring - alerting you at the earliest sign of suspicious activity so immediate action can be taken. And if you fall victim to identity theft, ID Resolve and ID Resolve 360 give you access to our U.S.-based team of resolution specialists that know who to call and which steps to take first.
- Certified resolution specialists are standing by 24 hours a day … 7 days a week via our dedicated toll-free hotline to help protect your money and restore your financial reputation in case an identity thief targets you.
- Our extensive network of contacts at banks, credit bureaus, and credit card companies helps us protect your accounts and your savings.
- Our experts are highly skilled in working with police and creditors to help clear your good name.
- We’ve even built a team that works with doctors, hospitals, and insurance companies if someone steals your medical insurance and uses YOUR coverage to try to pay for THEIR care.
Enrollment or Membership Questions
Hours of Operation:
Monday - Friday
8am - 7pm Eastern
Resolution Center Hotline
Hours of Operation:
Mail: ID Resolve Office of Administration
PO Box 47150
Phoenix, AZ 85068-9964