Emergency Assistance Plus
Hero Image

Frequently Asked Questions

Answers to the most common questions we hear from members.

YES! It’s one of the fastest growing crimes in America. In 2022 alone, 40 million Americans were victims of identity fraud and identity thieves stole $43 BILLION*. There is a new victim every two seconds - and ID Resolve is here to help make sure you're not one of them. Plus, when it’s YOUR money and YOUR good credit record being stolen, identity theft suddenly becomes a legal and financial nightmare.

*2023 Identity Fraud Study, Javelin Research & Strategy

Identity thieves target people of all backgrounds, ethnicities, incomes, and locations, but there are three groups who have experienced higher incidences of identity theft and fraud in recent years. Millennials are more likely to share personal information, such as contact information via social media - which identity thieves target. Seniors make up 35% of all cases of identity theft*. As you get older, the ramifications can be exponentially worse, since you simply may not have enough time to rebuild your financial security. Children have clear credit reports, which are highly valuable to criminals who can fraudulently use their data unnoticed for years. *FTC, 2017

Our U.S. based Resolution Team has almost 20 years of experience helping people in their time of need. We've won 19 Customer Service Excellence Awards, and it's our focus on providing you with best possible service - from our easy-to-use monitoring portal to our experienced resolution specialists - that make us stand apart from other providers.

ID Resolve 360 is powered by our easy-to-use monitoring portal which puts control in your hands. Through the portal, we provide high risk transaction monitoring, internet surveillance, compromised credential monitoring and a robust selection of alerts to help reduce fraud and minimize damage. With ID Resolve 360, you'll minimize your risks of identity theft by leveraging technology that looks in places you can't for suspicious use of your personal data. And if you become a victim, our certified Resolution Specialists help save you time, money and hassle.

Credit card fraud is one of the most common types of fraud. In fact, credit card fraud tops the FTC’s list of identity theft reports*. A total of $219 million was lost due to credit card fraud!* As identity theft and fraud continue to persist, so does the need to take action to minimize the risk of victimization and resulting damage. With ID Resolve 360, you will have 360º protection, helping to defend against potential threats. Our proprietary technology and certified professionals offer full-service and hands-on assistance in the event of an incident.

*FTC Consumer Sentinel Network, 2022 Data Book

When you add sensitive personal information in the Monitoring Portal for monitoring, your data is never stored and is never transmitted in an unencrypted form. When you add your information, we generate a random string of text (a unique ID, also called hashing) to represent the data. A unique ID cannot be reversed or “decrypted”, keeping your information secure. We also utilize biometric multifactor authentication at login, which provides multiple layers of security and enhanced protection. Multifactor authentication helps reduce online identity theft and fraud, since your password alone is no longer sufficient to grant full access to your account. Multifactor authentication allows you to access your account after presenting two or more credentials.