ID Resolve

Why ID Resolve Is Right For Securing The Future Of Military Families


Every 2 seconds, there is a new victim of identity theft in the US. For military families, it’s more than twice the civilian rate†. Between the targeting of VA benefits, SSN overexposure, the growing complexity of government programs, and more, the support military members need differs from the general population. That’s where ID Resolve comes in. We offer a specialized white-glove structure and support system fit to suit your unique needs, so that those who serve our country get the identity protection they deserve.

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WHY MILITARY FAMILIES CHOOSE ID RESOLVE

6 Reasons Military Families Choose ID Resolve
To Protect Their Futures

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We stay aware of the latest common threats targeting military members — and their dire consequences

The unique threats military families face are constantly evolving, and when a military member’s identity is compromised, their security privileges can be too. This can jeopardize a service member’s pension, benefits, even security clearances — and thereby their way of life. In staying aware of the nuances of veterans’ needs and specific threats, we always know the next step towards protecting your livelihood, freedom to follow your goals, your retirement savings, and the security of your family.

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No bots or overseas call centers — our USA-based team of specialists is at the ready

Our resolution specialists are a team of Americans who understand your circumstances and treat you with dignity and respect. When you pick up the phone to report that your personal data has been part of a breach, your call isn’t going to some automated system in another part of the world — we’re ready to help on our turf, 24/7/365. This way, we can work faster to help stop potential damage, and help restore the security of your family’s future.

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We know scams often target military spouses, so we included them for only $20 more

Often, the spouse of a military member can be at even higher risk of fraud due to realistic-looking scams. You and your spouse are one unit at the helm of your family’s future, so it just makes sense that he or she receives the entire reach of your protection for only $20 more a year.

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Our plans are in tiers, so you don’t have to pay for what you don’t need

No more wasting your hard-earned savings on expensive bundles full of services you’re already paying for elsewhere. With ID Resolve, you can choose between two plans: 

ID Resolve 360 helps resolve identity theft after it strikes and monitors potential threats before they happen.

Or, if you already have that security elsewhere…

ID Resolve (our standard plan) is a resolution-focused package that acts as your go-to team of experts for fast-acting solutions in the event of a breach.

No overselling, no paying for extra services you already have protected.

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We’re the preferred identity protection service recommended by national military organizations

In an ecosystem where trust feels risky, it’s important to rely on those you know. That’s why we’re honored to partner with some of the nation’s leading nonprofit organizations in support of veterans and service members. Their approval is a mark of our dedication — a mark we wear proudly, and the big companies don’t have.

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We offer the military discount you deserve, right on our site

Plenty of services offer small discount codes you can find digging through special offers sites. ID Resolve is different. To honor our service members, we created a unique low price made just for U.S. service members and their spouses. We built our pricing for service members because we believe you deserve straightforward protection — no fine print or hidden fees.

Special Pricing for Veterans

In Appreciation of Your Service

Save $48 per year when you enroll and every year you renew. Enter code “THANKS” at checkout to redeem this discount.

Fraudsters see veterans as uniquely special targets.

We see you as an American who deserves the best protection against identity theft and resolution you can get, without breaking the bank.

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What You Get

Our two tiers of protection — resolution-only and monitor-and-resolve — are made so that you get the indispensable services you need, and none that you don’t. Compare and choose between ID Resolve and ID Resolve 360 below.

With our resolution-focused plan, one call sets experts in motion to help take back control of your money and lock in your peace of mind after identity thieves strike.

Phase 1: First Things First

Creditor Notification and Dispute Services
When you report a potential ID theft to us, our team of resolution specialists gets right to contacting your banks and other creditors to dispute fraudulent charges. Our speed is the key.
Credit Freeze Assistance
We also assist you with placing a credit freeze on your record to protect your money and stop identity thieves from opening new accounts in your name.
Credit Bureau Fraud Alert Assistance
We assist with notifying all three major credit bureaus in the US that your identity has been compromised, and provide assistance with placing a fraud alert on your record to stop further damage.
Notification of Police and Legal Authorities
We work directly with local police and other authorities as needed to report fraudulent activity to creditors.
Medical Identity Theft Assistance
If someone steals your insurance information and attempts to use it for their own care, we work with doctors, hospitals, and your insurance company to make sure your medical records are corrected with YOUR own information and get fraudulent insurance claims removed from your account.

Phase 2: Making It Right

Up to $500 Emergency Cash Advance
If you’re traveling over 100 miles from home when identity theft strikes, we’ll extend up to $500 against your valid credit card. Plus, we can help with emergency travel arrangements such as plane tickets, hotel rooms and rental cars.
Lost Wallet Assistance
We help you cancel or replace valuable items like credit/debit cards, your driver’s license, your Social Security card, and even your passport.
Ongoing Dispute Follow-Up
Staying on top of fraudulent charges can be critical, so our team stays on the case to make sure everything is being handled appropriately. All the while, we’ll keep you up to speed with regular status reports.
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General Support

Pre-Approved Credit Card Opt Outs
If you’re concerned someone else may use pre-approved credit card offers to open an account in your name, we can help you opt out of those offers before theft ever arises.
Identity Theft Prevention Tips
We help you stay aware and ahead of safeguarding your identities with 24/7 access to our experts to answer questions and offer tips on protecting your personal information.
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Our more comprehensive plan offers full monitoring and resolution support. It includes all of the services found in ID Resolve, plus the following:

Ongoing Identity and Credit Monitoring
Our online portal lets you track your profile and respond to alerts.
Alerts
Spot suspicious activity to help stop identity thieves in their tracks before any more damage can mount.
Look-Back Search
Our resources help detect previously undetected cases of identity theft.
Up to $1 Million Identity Theft Insurance*
Get reimbursed for protected out-of-pocket expenses related to the re-protecting process and professional service fees associated with identity restoration and creditor solution.
Email Health Check
Use our online tool to see if your email address was compromised in a data breach. Members will get details on where and when the breach happened, what types of information were stolen, and specific recommendations to fix the problem.
Digital Security Software
Get access to our proprietary software to help you strengthen your online security by blocking common types of identity theft.
ScamAssist® Research Service**
Our specialists will research suspicious solicitations to deliver a case-by-case assessment on the likelihood of it being a scam.
Fraud Alert Protection Center
If your identity is at risk, this is where you can place fraud alerts, credit freezes, and more on your credit reports via the three credit bureaus to raise a flag on future suspicious activity.
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Monthly Credit Refresh
Keep tabs on any updates made to your credit profile with monthly checkups.
Opt-Out Services
Protect your privacy by stopping pre-approved credit mailings and marketing phone calls, which thieves can use to steal personal information.
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Special Pricing for Veterans

In Appreciation of Your Service

Save $48 per year when you enroll and every year you renew. Enter code “THANKS” at checkout to redeem this discount.

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Options to Meet Your Needs and Budget

Coverage (select yours)

ID Resolve

$13.25

ID Resolve provides resolution-only services that helps you stop identity thieves in their tracks when they target your good name. Rest assured that our team of U.S. based resolution specialists will immediately spring into action at the first sign that your identity has been stolen.

ID Resolve 360

$22.42

ID Resolve 360 delivers a comprehensive level of monitoring and resolution protection … actively monitoring your identity to help identify early signs of theft and then stepping in to protect your money and your financial reputation if you fall victim to identity thieves.

Frequently asked questions

YES! It’s one of the fastest-growing crimes in America. In 2023 alone, 15 million Americans were victims of identity fraud and identity thieves stole $43 BILLION¹. There is a new victim every two seconds – and ID Resolve is here to help make sure you’re not one of them. Plus, when it’s YOUR money and YOUR good credit record being stolen, identity theft suddenly becomes a legal and financial nightmare. ¹2024 Identity Fraud Study, Javelin Research & Strategy

Identity thieves target people of all backgrounds, ethnicities, incomes, and locations, but there are three groups who have experienced higher incidences of identity theft and fraud in recent years. Millennials are more likely to share personal information, such as contact information via social media, which identity thieves target. Seniors make up 35% of all cases of identity theft². As you get older, the ramifications can be exponentially worse, since you simply may not have enough time to rebuild your financial security. Children have clear credit reports, which are highly valuable to criminals who can fraudulently use their data unnoticed for years. ²FTC, 2017

Our U.S. based Resolution Team has almost 20 years of experience helping people in their time of need. We’ve won 19 Customer Service Excellence Awards, and it’s our focus on providing you with the best possible service – from our easy-to-use monitoring portal to our experienced resolution specialists – that makes us stand apart from other providers.

ID Resolve 360 is powered by our easy-to-use monitoring portal which puts control in your hands. Through the portal, we provide high risk transaction monitoring, internet surveillance, compromised credential monitoring and a robust selection of alerts to help reduce fraud and minimize damage. With ID Resolve 360, you’ll minimize your risks of identity theft by leveraging technology that looks in places you can’t for suspicious use of your personal data. And if you become a victim, our certified Resolution Specialists help save you time, money and hassle.

Credit card fraud is one of the most common types of fraud. As identity theft and fraud continue to persist, so does the need to take action to minimize the risk of victimization and resulting damage. With ID Resolve 360, you will have 360º protection, helping to defend against potential threats. Our proprietary technology and certified professionals offer full-service and hands-on assistance in the event of an incident.

When you add sensitive personal information in the Monitoring Portal for monitoring, your data is never stored and is never transmitted in an unencrypted form. When you add your information, we generate a random string of text (a unique ID, also called hashing) to represent the data. A unique ID cannot be reversed or “decrypted”, keeping your information secure. We also utilize biometric multifactor authentication at login, which provides multiple layers of security and enhanced protection. Multifactor authentication helps reduce online identity theft and fraud, since your password alone is no longer sufficient to grant full access to your account. Multifactor authentication allows you to access your account after presenting two or more credentials.


(†) https://www.military.com/money/personal-finance/3-reasons-veterans-are-more-likely-be-victims-identity-theft.html & https://www.military.com/spouse/military-life/military-at-double-the-risk-of-identity-theft.html
(††) https://www.moaa.org/content/publications-and-media/news-articles/2024-news-articles/finance/scams-cost-veterans,-military-retirees-$350-million-in-2023/
*The service provider is not responsible or liable for the availability, safety, accuracy or effectiveness of the techniques, products, tools or resources used by the service provider in its ScamAssist® service and your access and use of ScamAssist® is entirely at your own risk.
**The Identity Expense Reimbursement and the Unauthorized Electronic Fund Transfer Reimbursement benefits are underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to Generali Global Assistance, Inc., dba Iris® Powered by Generali for the benefit of its Members. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits at https://www.irisidentityprotection.com/terms-conditions.